I ordered a movie, much like I did last week when we watched Passengers.
The movie never came through on the DVR. So I "chatted" to complain.
They actually charged me twice for a movie I didn't get to watch once. And the language barrier here loses a lot in translation.
He never answered my questions about what to do and what went wrong and what I can do to prevent this from happening again.
At this point, I just cut it short and resolved to call later if the refund wasn't given. Last summer, when I called to cancel DirecTV (that was short-lived for a few reasons), the person they had call me back to persuade me to re-join spoke perfect English and was very good on the phone. It was like haggling with a car salesman (I re-joined because she gave me a hefty discount and I'll pay $40 a month for DirecTV, instead of the $75 I was previously).
I can see that they do not use their best people for day-to-day operations.
Then I got an email with my refund notification.
The result is that we still haven't seen Arrival. I really hate DirecTV. But Comcast is worse, and that's the only other option.
This might be the ultimate in 1st world problems.
However, the movie magically (and for free!) popped up on the DVR on Monday night. We watched it last night.
I admit: It wasn't that good. Did you see it? I saw shades of Inception happening there. And I was very concerned about the fact that squids probably can't steer (or build) spaceships.